Refund policy

Diya Collections – Refund & Replacement Policy

At Diya Collections, customer satisfaction is our priority. Every product is carefully inspected and securely packed before dispatch to ensure it reaches you in excellent condition. Please read our refund and replacement policy carefully before placing your order.

General Policy

* We follow a No Return / No Exchange policy.
* Returns or exchanges are not accepted for reasons such as:
    * Change of mind.
    * Dislike of the design.
    * Minor colour or finish variations, as slight differences may occur due to photography, lighting, or screen display settings.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

* You must notify us within 24 hours of receiving your order.
* A continuous 360° unboxing video is mandatory for any replacement or refund request.
* The video must:
    * Clearly show the parcel from all sides before opening.
    * Focus on the sealed package and the tearing/opening process.
    * Be recorded in one continuous shot.
    * No cuts, pauses, edits, or zooming are allowed.
* Claims for damaged, defective, or missing items cannot be accepted without a valid unboxing video.

Replacement & Refund

* Once our team verifies the issue, we will:
    * Replace the same product (subject to availability), or
    * Issue a refund if a replacement is not possible.

Return Shipping

* We currently do not offer a pickup service.
* Customers are required to return the product to us.

Contact Us

For any refund or replacement requests, please contact us via WhatsApp:

🇮🇳 India: +91 85929 30797
🇬🇧 UK: +44 7741 420839

Thank you for choosing Diya Collections. We appreciate your trust and support.